How to reach us
Email
Works for everything, whether or not you have an account.
support@images2layers.comOpen a ticket
Signed in? A ticket keeps the whole conversation together with your account.
Go to Settings → TicketsResponse time
We reply within 2 business days. You can write to us in English or Chinese.
What to include
A little detail up front saves a round of back-and-forth:
- The email address of your account. Never send us your password.
- For a run: the tool you used (HD or Standard layer split, object eraser, AI photo editor or AI PSD generator), roughly when you started it, and a screenshot of any error message. Attach the image as well if you're comfortable sharing it.
- For billing: the date and amount of the charge, plus the receipt or order number from your Stripe receipt email. Never send full card numbers.
- For a bug: the page address, your browser and device, what you expected and what happened instead.
Answers you may not need to wait for
- A run failed. The credits it held have already gone back to your balance — that happens automatically. See the refund policy.
- Cancelling a subscription. Go to Settings → Billing. Your plan stops at the end of the period you've paid for, and its credits stay usable until then.
- Getting a copy of your data, or deleting your account. See your rights in the privacy policy.
- Prices and what a credit buys. Everything is on the pricing page.
- Opening or converting a PSD without an account. The free PSD viewer, PNG to PSD and PSD to PNG tools run in your browser.
Business and press
For partnerships or press questions about Images2Layers, email support@images2layers.com with "Business" in the subject line.